Returns & Exchanges

At Bixby Chocolate, we strive for perfection in every bite, but due to the perishable nature of our artisanal sweets, we cannot accept returns once a product has shipped. If your order arrives damaged or incorrect, please contact our support team within 48 hours to arrange a replacement or store credit.

Return Process

• 1.
  Inspect Your Package

  Upon arrival, immediately check your chocolates for any signs of heat damage or shipping-related issues to ensure quality.

• 2.
  Document the Issue

  Take clear photos of the damaged product and the original shipping box to help us process your claim quickly.

• 3.
  Contact Customer Support

  Email our team at info@bixbychocolate.com with your order number and the documentation within 48 hours of delivery.

• 4.
  Resolution Process

  Our team will review your request and issue a replacement shipment or a refund for the affected items to your original payment method.